bd999's Privacy Policy

1.1 Personally Identifiable Information

During account registration, deposits, withdrawals, or use of any service, bd999 may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Payment account details — bKash, Nagad, Rocket, or bank account number

1.2 Automatically Collected Information

When you use the website or app, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access, session duration, and pages visited
• Geolocation data (approximate only, subject to your permission)

bd999 generally collects user information through the following means:

• Registration Form: Information you provide directly when opening an account.
• Transaction Records: Information received from payment gateways during deposit and withdrawal processes.
• Customer Support: Information provided during contact via live chat or email.
• Cookies and Tracking: Technical information collected automatically while browsing the website.
• Identity Verification: Documents submitted during the KYC process.

3.1 Service Operations

The information you provide is primarily used to run bd999's services smoothly. This includes account verification, processing deposits and withdrawals, analysing gameplay data, and providing customer support.

3.2 Security and Fraud Prevention

bd999 analyses data where applicable to keep user accounts secure and to prevent unauthorised transactions. If unusual login attempts or suspicious financial activity are detected, you will be alerted via OTP or email.

3.3 Legal and Regulatory Obligations

Certain data may be retained as required by applicable law and provided in response to legitimate requests from authorities. In such cases, bd999 complies with the relevant legal obligations.

3.4 Communications and Bonus Information

With your consent, bd999 may send relevant bonus offers, promotions, and account-related updates. You have the right to opt out of such communications at any time.

4.1 Technical Security Measures

bd999 uses industry-standard SSL encryption to keep all data transmissions secure. User data is protected through database-level encryption, firewall protection, and regular security audits.

4.2 Data Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, certain data may be kept for a specified period to meet legal obligations. Once that period has passed, the data is securely deleted.

4.3 Access Control

Only authorised staff who require access to data as part of their work are permitted to view user information. All staff are required to comply with strict confidentiality policies.

5.1 Payment Service Providers

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services to process deposits and withdrawals. This information is used solely for the purpose of completing transactions.

5.2 Technology and Analytics Partners

Limited data may be shared with trusted technology partners to analyse website performance and ensure security. These partners are contractually bound to adhere to bd999's privacy standards when handling the data.

5.3 What We Do Not Do

bd999 never sells, rents, or transfers your personal information to third parties for commercial purposes. No third party is given independent access to your information without a legal order.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bd999 uses cookies for the following purposes:

• Session Cookies: To maintain your logged-in state and ensure secure browsing.
• Persistent Cookies: To remember your preferences (language, game history).
• Analytics Cookies: To understand which parts of the site are used most.

6.2 Cookie Control

You can disable or delete cookies at any time through your browser settings. Please note that disabling certain functional cookies may limit some features of the site.

As a bd999 user, you have the following rights:

• Right to Access: You may request to know what information bd999 holds about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to Opt Out of Marketing: You may opt out of any promotional communications.
• Data Portability: You may request your information in a structured format.

To exercise these rights, contact the support team directly alongside Responsible Gaming, or write to the email address provided below.

All bd999 services are for users aged 21 and above only. If a minor attempts to open an account, the registration will be cancelled before the process is completed. We never knowingly collect or store information from anyone under the age of 18.

If we are informed that information from a minor has been collected by mistake, immediate steps will be taken to delete it. Learn more about our commitment to maintaining a fair and responsible gaming environment in the About Us section.

bd999 may update this privacy policy at any time due to business requirements, technological changes, or legal obligations. If significant changes are made, registered users will be notified by email and a clear notice will be displayed on the website.

Continued use of the site after updated policy is published will be taken as acceptance of the new policy. If you have questions about any aspect of the policy, you may visit our FAQ section or contact the support team directly.